> For the complete documentation index, see [llms.txt](https://support.limy.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.limy.ai/frequently-asked-questions.md).

# Frequently Asked Questions

Find quick answers to common questions about our product, features, pricing, and policies.

Our FAQ page is designed to help you quickly find answers to the most common questions about our platform. Whether you’re getting started or looking for specific details, this section provides clear, helpful information to guide you.

***

## **Index**

#### **Start Here**

{% hint style="info" icon="rocket" %}
[Getting Started](#getting-started)
{% endhint %}

{% hint style="info" icon="chart-line-up" %}
[Dashboard](#dashboard)
{% endhint %}

#### **Intelligence:**

{% hint style="info" icon="eyes" %}
[Visibility](#visibility)
{% endhint %}

{% hint style="info" icon="message-captions" %}
[Prompts](#prompts)
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{% hint style="info" icon="people-group" %}
[Competitors](#competitors)
{% endhint %}

{% hint style="info" icon="face-smile" %}
[Sentiment Score](#sentiment-score)
{% endhint %}

{% hint style="info" icon="link" %}
[Source Analysis](#source-analysis)
{% endhint %}

{% hint style="info" icon="lightbulb-on" %}
[Recommendations](#recommendations)
{% endhint %}

#### Monitoring & Account

{% hint style="info" icon="shield-check" %}
[Monitor](#monitor)
{% endhint %}

{% hint style="info" icon="chart-mixed" %}
[AI Traffic Monitor & Attribution](#ai-traffic-monitor-and-attribution)
{% endhint %}

{% hint style="info" icon="user-robot" %}
[Agent Monitor](#agent-monitor)
{% endhint %}

{% hint style="info" icon="gear" %}
[Settings & Permissions](#settings-and-permissions)
{% endhint %}

{% hint style="info" icon="credit-card" %}
[Subscription](#subscription)
{% endhint %}

***

### Getting Started

<details>

<summary><strong>How long does onboarding typically take?</strong></summary>

Most teams complete the core onboarding steps within the first week, with analytics and recommendations becoming fully actionable shortly after.

</details>

<details>

<summary><strong>Which onboarding steps are required versus optional?</strong></summary>

Topics, prompts, and competitors are required for full functionality, while Agent Monitor, AI Traffic Monitor, Attribution, and Brand Kit are strongly recommended for deeper insights and better recommendations.

</details>

<details>

<summary><strong>Do I need my technical support during onboarding?</strong></summary>

Technical support is only required for setting up the AI Traffic Monitor (pixel) and Agent Monitor (CDN integration); all analysis and recommendations can be managed by marketing teams.

</details>

<details>

<summary><strong>How should Limy be used after the first month?</strong></summary>

After the first month, Limy should be used as an ongoing intelligence layer to guide topic prioritization, content strategy, PR efforts, and performance measurement across AI search.

</details>

<details>

<summary><strong>How quickly can I see value from Limy?xfdoes li</strong></summary>

You can start reviewing visibility insights within the first few days, with clearer patterns and trends by the end of the first week. Actionable recommendations and measurable impact develop as tracking and optimizations progress.

</details>

### Dashboard

<details>

<summary><strong>What does the Dashboard show at a high level?</strong></summary>

The Dashboard provides a consolidated view of your brand’s visibility, market share, sentiment, and trends across AI-generated answers.

</details>

<details>

<summary><strong>How often is the Dashboard updated?</strong></summary>

The Dashboard updates as Limy analyzes new AI-generated answers, reflecting trends over time rather than real-time changes.

</details>

<details>

<summary><strong>Can I compare my brand to competitors on the Dashboard?</strong></summary>

Yes. The Dashboard includes market share and comparative views that show how frequently your brand appears relative to competitors.

</details>

<details>

<summary><strong>How often should I review Limy insights?</strong></summary>

Most teams review key insights weekly and use them to inform monthly planning, content roadmaps, and optimization priorities.

</details>

<details>

<summary><strong>Do filters apply globally across Limy?</strong></summary>

Yes. Most filters that are applied carry over to other sections.

</details>

<details>

<summary><strong>Can I apply multiple filters at once?</strong></summary>

Yes. You can combine brand presence, intent, and time filters to narrow analysis further.

</details>

### Intelligence

#### Visibility

<details>

<summary><strong>What does Overall Brand Visibility measure?</strong></summary>

Overall Brand Visibility measures how often your brand appears across AI-generated answers for relevant prompts and topics.

</details>

<details>

<summary><strong>How should I use the Overall Brand Visibility metric?</strong></summary>

Use Overall Brand Visibility to track trends over time and identify whether your AI presence is improving or declining, rather than focusing on short-term fluctuations.

</details>

<details>

<summary><strong>Why does my visibility share change over time?</strong></summary>

AI systems continuously refresh their answers based on new sources, updated content, and model changes, which can cause natural fluctuations in visibility.

</details>

<details>

<summary><strong>What should I do if I notice a sudden drop or spike?</strong></summary>

Use filters and drill into prompts, sentiment, or sources to understand what changed, then review recommendations to identify corrective or reinforcing actions.

</details>

#### Prompts

<details>

<summary><strong>What is a prompt in Limy?</strong></summary>

A prompt represents a question a user might ask an AI system when researching a topic, product, or brand in your category.

</details>

<details>

<summary><strong>How are prompts created?</strong></summary>

Prompts are generated based on your industry, topics, target personas, and competitive landscape.

</details>

<details>

<summary><strong>What’s the difference between branded and non-branded prompts?</strong></summary>

Branded prompts explicitly mention your brand, while non-branded prompts focus on category or problem-based queries where your brand may or may not appear.

</details>

<details>

<summary><strong>Why do some prompts not mention my brand at all?</strong></summary>

AI systems reference brands based on perceived relevance, authority, and source coverage. Missing mentions highlight opportunities for improvement.<br>

</details>

<details>

<summary><strong>How often are prompts run?</strong></summary>

Prompts are run every 24-96 hours to get the latest accurate result.

</details>

<details>

<summary><strong>Can I add or modify prompts?</strong></summary>

Yes. Prompts can be added and modified.

</details>

#### Competitors

<details>

<summary><strong>Can I add or remove competitors later?</strong></summary>

Yes. Competitor lists can be modified as your competitive landscape evolves.

</details>

<details>

<summary><strong>How are competitors selected?</strong></summary>

Competitors are defined during setup and can be updated in Settings > Competitors at any time, based on your market and strategy.

</details>

<details>

<summary><strong>Why do some competitors appear more frequently than others?</strong></summary>

AI systems prioritize brands with strong source coverage, authority signals, and relevance to specific prompts.

</details>

#### Sentiment Score

<details>

<summary><strong>Is sentiment based on user reviews or social media?</strong></summary>

No. Sentiment is derived from AI-generated language, based on the sources AI systems reference when answering prompts.

</details>

<details>

<summary><strong>Can sentiment change over time?</strong></summary>

Yes. Sentiment evolves as AI models ingest new sources, content, and coverage.

</details>

<details>

<summary><strong>Why might sentiment drop suddenly?</strong></summary>

Sudden changes can be caused by new sources being ingested, negative coverage, or shifts in how AI systems interpret existing information.

</details>

<details>

<summary><strong>How can I improve negative sentiment?</strong></summary>

Improvement usually involves addressing the underlying sources through updated content, PR efforts, or clarifying commentary.

</details>

<details>

<summary><strong>Should I optimize for sentiment or visibility first?</strong></summary>

Both matter, but addressing negative sentiment on high-visibility prompts should be prioritized.

</details>

#### Source Analysis

<details>

<summary><strong>Does Source Analysis show exactly what AI systems used?</strong></summary>

It shows the sources that appear to influence AI answers based on analysis of AI outputs and cited/reference patterns, which helps you understand what content is shaping responses.

</details>

<details>

<summary><strong>What’s the difference between Owned Sources and Earned Citations?</strong></summary>

Owned Sources are typically your owned content (your site pages) that influence AI answers; Earned Citations are external sources (publications, reviews, blogs, videos) that shape how AI systems describe your brand and category.

</details>

<details>

<summary><strong>How should I use Source Analysis day-to-day?</strong></summary>

Use it to prioritize content refreshes, decide where to invest in PR or partnerships, and validate which narratives and sources are influencing AI answers.

</details>

<details>

<summary><strong>Does appearing in the same source guarantee visibility?</strong></summary>

No, but it increases your chances - content quality and relevance still matter.

</details>

<details>

<summary><strong>Why are competitor sources showing up more than ours?</strong></summary>

Competitors may have stronger third-party coverage, more authoritative citations, or better-aligned content formats (e.g., reviews, comparisons) that AI systems rely on for your category.

</details>

<details>

<summary><strong>Should I copy competitor content?</strong></summary>

No. Use insights to inform strategy, not replicate messaging.

</details>

<details>

<summary><strong>Can I influence which sources AI uses?</strong></summary>

Yes - by improving content quality, authority, freshness, and external validation.

</details>

<details>

<summary><strong>Why don’t I see all mentions of my brand?</strong></summary>

AI systems selectively reference sources they trust most. This view shows the most influential ones.

</details>

#### Recommendations

<details>

<summary><strong>What are recommendations in Limy?</strong></summary>

Recommendations are data-driven actions suggested by Limy to improve how AI systems ingest, reference, and position your brand in AI-generated answers.

</details>

<details>

<summary><strong>How are recommendations generated?</strong></summary>

Recommendations are based on analysis of AI-generated answers, source citations, competitor visibility, and crawl behavior. Limy identifies gaps and opportunities specific to your market.

</details>

<details>

<summary><strong>What are the different types of recommendations?</strong></summary>

Limy provides **Content** (your existing content), **Blog** (new content), **PR** (collaborations with external sources), **Social** (social media posts, forums) and **technical** recommendations, each designed to improve how AI systems ingest, reference, and position your brand by addressing gaps in coverage, authority, sentiment, or accessibility across AI-generated answers.

</details>

<details>

<summary><strong>Are recommendations customized to my brand?</strong></summary>

Yes. Recommendations reflect your industry, competitors, and the prompts most relevant to your ICP.

</details>

<details>

<summary><strong>Should I start with fewer recommendations?</strong></summary>

You can start with a lower bandwidth to help your team build momentum and ensure consistent execution. Once you understand how it works and who’s responsible, you can gradually increase the bandwidth.

</details>

<details>

<summary><strong>How does Limy decide which recommendations to show?</strong></summary>

Recommendations are generated based on prompt-level visibility gaps, competitor performance, source influence, sentiment signals, and AI ingestion behavior specific to your market.

</details>

<details>

<summary><strong>How should I prioritize recommendations?</strong></summary>

Recommendations are tied to high-impact prompts, topics with strong commercial intent, or areas where competitors consistently outperform you.

</details>

<details>

<summary><strong>Why is it important to update recommendation statuses?</strong></summary>

Updating statuses helps Limy understand what has already been implemented, keeps your workspace organized, and enables the system to surface new and more relevant recommendations.

</details>

<details>

<summary><strong>How long does it take to see results after implementation?</strong></summary>

Results typically appear gradually as AI systems ingest updated content and refresh their answers, which can take days or weeks depending on the change.

</details>

<details>

<summary><strong>Can I change my plan later?</strong></summary>

Yes. You can update your plan at any time to reflect new priorities or changes in team capacity.

</details>

<details>

<summary><strong>Does the plan affect existing recommendations?</strong></summary>

The plan primarily affects future recommendations. Existing recommendations can still be completed or dismissed.

</details>

<details>

<summary><strong>Do I need to select all topics under my Recommendation Plan?</strong></summary>

It is recommended to focus on fewer, high-priority topics to lead to better results.

</details>

<details>

<summary><strong>Can I update the Brand Kit later?</strong></summary>

Yes. Updates apply immediately and influence future recommendations.

</details>

#### Monitor

<details>

<summary><strong>Does Limy collect personal data?</strong></summary>

Limy processes limited personal data needed to operate the service, including user account and authentication information and technical identifiers. If you implement Limy's CDN integration or GTM pixel, Limy may process IP addresses as a data processor on your behalf.

</details>

<details>

<summary><strong>How long does it take for data to appear?</strong></summary>

Data appears as users click through from AI-generated answers. Timing depends on your AI visibility and traffic volume.&#x20;

</details>

<details>

<summary><strong>Does this replace Google Analytics?</strong></summary>

No. AI Traffic Monitor complements existing analytics tools by isolating AI-driven sessions as a distinct channel.&#x20;

</details>

<details>

<summary><strong>Do I need engineering support to set this up?</strong></summary>

In most cases, no. Anyone with access to Google Tag Manager can complete the setup.

</details>

#### AI Traffic Monitor & Attribution

<details>

<summary><strong>Is the Limy Pixel required for Attribution?</strong></summary>

Yes. Attribution depends on AI-originated sessions captured by the Pixel.&#x20;

</details>

<details>

<summary><strong>What types of events can I track?</strong></summary>

You can track any meaningful on-site action, including form submissions, signups, purchases and more.

</details>

<details>

<summary><strong>Do I need to assign a value to an event?</strong></summary>

Yes. Assigning a value is necessary if you want to measure AI-driven ROI or revenue contribution.

</details>

<details>

<summary><strong>Why don’t I see events immediately?</strong></summary>

Events appear as AI-originated users complete the defined actions. If AI traffic volume is low, data may take time to populate.

</details>

<details>

<summary><strong>Can I change or remove events later?</strong></summary>

Yes. Events can be edited or removed as your tracking needs evolve.

</details>

#### Agent Monitor

<details>

<summary><strong>Is the Agent Monitor required to use Limy?</strong></summary>

No. Agent Monitor is optional and provides visibility into which agents and crawlers request pages from your website.

</details>

<details>

<summary><strong>Does Agent Monitor track users or personal data?</strong></summary>

Agent Monitor tracks automated agents and crawlers rather than human user sessions. However, Limy may process IP addresses as a data processor when the CDN integration is used.

</details>

<details>

<summary><strong>Does this integration affect site performance?</strong></summary>

No. The integration is read-only and does not impact site speed or availability.

</details>

<details>

<summary><strong>Do I need engineering support to set this up?</strong></summary>

Yes. CDN access is typically managed by DevOps or IT teams.

</details>

<details>

<summary><strong>How long does it take to see data?</strong></summary>

Data appears as AI crawlers revisit your site. Timing depends on crawl frequency and AI platform behavior.

</details>

<details>

<summary><strong>What if I don’t see important pages being crawled?</strong></summary>

This may indicate crawlability or accessibility issues, which can be addressed through Recommendations or technical adjustments.

</details>

#### Settings & Permissions

<details>

<summary><strong>Who can access Settings?</strong></summary>

Only users with Admin permissions can view or modify Settings.

</details>

<details>

<summary><strong>Who can manage users?</strong></summary>

Only users with **Admin** permissions can add, remove, or update users.

</details>

<details>

<summary><strong>Can I have multiple admins?</strong></summary>

Yes. You can assign Admin access to multiple users if needed.

</details>

<details>

<summary><strong>Can I restrict access to specific features?</strong></summary>

No. Admins have access to every feature and action on the platform, while members can only view and apply filters.

</details>

<details>

<summary><strong>Can I change workspace details later?</strong></summary>

Yes. Workspace details can be updated at any time by an Admin.

</details>

#### Subscription

<details>

<summary><strong>Will I lose my data if I cancel?</strong></summary>

Your data remains available until the end of the billing period. Once the billing period passes, your data will be deleted after 30 days.&#x20;

</details>

<details>

<summary><strong>Can I pause my subscription instead of canceling?</strong></summary>

Subscription pausing may be available depending on your plan - contact us at <answers@limy.ai> for details.

</details>

<details>

<summary><strong>Who can manage billing and subscriptions?</strong></summary>

Only users with **Admin** permissions can manage billing and subscription settings.

</details>